Privacy Policy

This Privacy Policy explains how Print Avenue processes personal data when you use northlandlion.digital, make an enquiry, upload files, or place an order for photo and art printing services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Email contact

sales@northlandlion.digital

Telephone contact

+27 71 102 9080

Postal address

30 Juweel Street, Douglasdale, Sandton, 2191

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.

01 · Collection

Data We Collect

We may collect contact details, order and enquiry information, uploaded image files, file specifications, print preferences, proofing instructions, payment-related records, delivery or collection details, and technical data such as device and usage information. Where a user submits artwork or other content, we also process the information contained in those files to the extent needed to handle the request.

The information we collect depends on the service request and the way the site is used.

02 · Sources

How We Collect Data

We receive personal data from contact forms, email messages, file uploads, consultation requests, proofing steps, payment interactions, and collection or delivery arrangements. We may also generate internal records from order handling, production status updates, and basic website analytics or security logs.

Most information comes directly from users, while some is created during site and order processing.

03 · Cookies

Cookies We Use

Our site may use essential cookies to support core functions, session cookies to keep forms and uploads working during a visit, and limited preference or performance cookies to understand site use and improve reliability. We do not rely on cookies to make decisions with legal or similarly significant effects.

We use only standard cookie categories needed for operation, performance, and preference handling.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any site-level preference tools. Blocking some cookies may affect form submission, file upload functions, or other parts of the site that rely on basic session handling.

Browser settings can usually be used to limit or remove non-essential cookies.

Your Rights

Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be declined if we must retain information for legal, contractual, or operational reasons.

Available rights depend on applicable South African privacy law and the context of the request.

How to Make a Request

To exercise a right, send a clear request describing the information or action sought. We will review the request, verify it where necessary, and respond within a reasonable period in line with applicable law.

We may need to confirm identity before acting on a privacy request.

Retention

Order records, correspondence, and production files are retained for a practical period needed to manage the service, resolve queries, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where that is appropriate.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Changes

If we make a material change, we will revise the policy text on the site and may provide an additional notice where appropriate. The updated version applies from the date it is posted unless a different effective date is stated.

We keep this notice under review and update it when our practices or legal obligations change.

01 · Purpose

Why We Use Data

Personal data is processed to respond to enquiries, review image files and print specifications, prepare quotes, manage proofing and production, arrange payment, support collection or local delivery, provide status updates, maintain records, secure the site, and comply with legal obligations. We may also use limited technical data to keep the website functioning and to understand basic service performance.

We use personal data only where it is needed for a defined operational or legal purpose.

02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection partners, hosting and technical service providers, and other operational suppliers that support our website and print services. These parties may process data only for the purposes we instruct and are expected to handle it with appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data to public authorities, regulators, law enforcement, or other parties when we are required or permitted to do so by law, or when disclosure is necessary to protect our rights, users, or business operations.

Disclosure may be required where law, court process, or a lawful request applies.